We apologise for the delayed response times – our phone lines are currently closed
Please note that there are currently delays to our response times. We apologise for any inconvenience caused.
Our support team is working hard to respond to all customer queries, so we have temporarily closed our phone lines to respond to customers as quickly as possible.
If you have not already submitted a support ticket and need assistance, please submit a ticket HERE, and we will get back to you as soon as we can.
To ensure we can assist you as quickly as possible, please avoid submitting multiple tickets, as you will lose your place in our system, and this may result in a longer wait time.
Thank you for your understanding and patience as we work through this period.
If you have an order or product query please contact us via the contact form. This is the quickest and most efficient way for us to process your query.
It is advisable to check out our Help Centre page first, as this provides links to all necessary information.
Please note: In light of the COVID-19 (Coronavirus) we are taking steps to ensure the safety and productivity of our employees and the community. We will endeavour to deliver service as normal, be it from the workplace or home. Apologies in advance for any delays.
Plum Products Ltd
The Cliff, Middle Street
+44 344 880 5302
Plum Products Hong Kong Ltd
Unit 705, 7/F, Tower A,
New Mandarin Plaza
No.14 Science Museum Road
Tsim Sha Tsui East, Kowloon
+852 2368 2900
Plum Products Ltd
The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ, UNITED KINGDOM
Registered in England No. 2285392
Registered Address: Plum Product ltd, The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ
VAT No: GB 494 0929 15