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Help Centre

Plum Care Team

FREQUENTLY ASKED QUESTIONS
From trampoline troubles to swing set issues - here you'll find your most popular questions answered by our team of technical specialists and customer service experts.
DELIVERY
We offer free next working day delivery on all orders worth £50 or more. We deliver to the whole of the UK, including all remote locations

RETURNS
Changed your mind? Not happy? Not a problem! We aim to make it easy for you to return your toy to us.


SPARE PARTS FINDER
Our authorised spare parts are designed for the perfect fit and performance to get your toys back up and running.


REGISTER YOUR PRODUCT
Login or register an account with us, then fill in the product registration form located in your account dashboard to register your product and claim your extended warranty.

WARRANTY CLAIM FORM
Has your product developed a manufacturing defect within the warranty period? Fill in the online form to submit a claim.

WOOD SPLITS
Wood is a natural product and will split. This does not affect its strength. Click the link below to learn more.


TRAMPOLINE ASSEMBLY VIDEOS
Need some help assembling your trampoline? Watch our experts show you how.


CONTACT US
Need a hand, have a question, or just want to leave feedback? Find out how you can contact us.