Help Centre

From trampoline troubles to swing set issues - here you'll find your most popular questions answered by our team of technical specialists and customer service experts.

DELIVERY

We offer free next working day delivery on all orders worth £50 or more. We deliver to the whole of the UK, including all remote locations

RETURNS

Changed your mind? Not happy? Not a problem! We aim to make it easy for you to return your toy to us.

SPARE PARTS FINDER

Our authorised spare parts are designed for the perfect fit and performance to get your toys back up and running.

Login or register an account with us, then fill in the product registration form located in your account dashboard to register your product and claim your extended warranty.

WARRANTY CLAIM FORM

Has your product developed a manufacturing defect within the warranty period? Fill in the online form to submit a claim.

WOOD SPLITS

Wood is a natural product and will split. This does not affect its strength. Click the link below to learn more.

TRAMPOLINE ASSEMBLY VIDEOS

Need some help assembling your trampoline? Watch our experts show you how.

Need a hand, have a question, or just want to leave feedback? Find out how you can contact us.

By Size 4.5ft 6ft 7ft 8ft 10ft 12ft 14ft	Junior Junior Junior Jumper	Classic Create Your Own Colours By Plum® Space Zone II Magnitude Whirlwind	Premium Latitude Premium Magnitude Space Zone II Evolution In-Ground	Accessories Accessory Kit Anchor Kit Cover Adjustable Ladder Spare Parts	Springsafe® Why Plum Springsafe®? Choosing Your Trampoline Trampoline Assembly	Featured Product CREATE YOUR OWN TRAMPOLINE From: £199.99
Free delivery on UK Mainland orders over £50.

Junior Swings Climbing Frames	Swings & Slides Metal Swings Wooden Dimensional Swings Wooden Round Pole Swings Create Your Own Swing Set	Climbing Frames Metal Climbing Frames Wooden Climbing Frames	Playcentres Adventure Play Complete Playgrounds	Accessories Swing Accessories Protective Mats Slides Information About Our Wood	Featured Product LOOKOUT TOWER WITH SWINGS £599.99
Free delivery on UK Mainland orders over £50.

Discovery Create & Paint Easel Mud Pie Kitchen Woodland Treehouse	Playhouses Wooden Playhouses Teepees	Sand Pits Classic Sand Pits Sand & Water Tables Premium Sand Pits Sand Pit Liners Sand Pit Covers	Children's Furniture Picnic Tables Picnic & Activity Tables	Garden Play Bouncy Castles Garden Games See-Saws	Featured Product TEEPEE HIDEAWAY From: £399.99
Free delivery on UK Mainland orders over £50.

Cooking 2-in-1 Kitchens Interactive Kitchens Traditional Play Kitchens	Play Sets Wooden Play Sets Activity Tables	Doll Houses 2-in-1 Doll Houses Traditional Doll Houses			Featured Product FARMHOUSE KITCHEN £120.00
Free delivery on UK Mainland orders over £50.

By Age Range 1-6 Years 3-6 Years 6+ Years 8+ Years Adult	By Type Bundle Offers Ride-Ons 3-Wheel Scooters 2-Wheel Scooters Electric Scooters	By Brand Plum Globber Muuwmi No Rules Galileo	Accessories Junior Protective Helmets Adult Protective Helmets Junior Backpack Protective Pad Set Mini Hornit Safety Flash Light	Featured Product EVO 4-IN-1 PLUS £89.99
Free delivery on UK Mainland orders over £50.

Trampolines

By Size

Junior

Classic

Premium

Accessories

Springsafe®

Featured Product

Swings & Climbing Frames

Junior

Swings & Slides

Climbing Frames

Playcentres

Accessories

Information

Featured Product

Outdoor Toys

Discovery

Playhouses

Sand Pits

Children's Furniture

Garden Play

Featured Product

Role Play

Cooking

Play Sets

Doll Houses

Featured Product

Scooters

By Age Range

By Type

By Brand

Accessories

Featured Product

Spares

Web Exclusives

Help Centre

Help Centre

ABOUT US

CUSTOMER CARE

LEGAL

FOLLOW US

JOIN OUR NEWSLETTER