- Discovery Range
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Trampolines
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Swings & Slides
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Climbing Frames
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More Outdoor Toys
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Indoor Toys
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Scooters & Ride-ons
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Plum Help Centre
FREQUENTLY ASKED QUESTIONS
Here you'll find your most popular questions answered by our team of technical specialists and customer service experts.
DELIVERY & RETURNS
To order larger items, please call us for a quote. We deliver to the whole of Ireland.
SPARE PARTS FINDER
Our authorised spare parts are designed for the perfect fit and performance to get your toys back up and running.
REGISTER YOUR PRODUCT
Fill in the product registration form to register your product and claim your extended warranty.
WARRANTY CLAIM FORM
Has your product developed a manufacturing defect within the warranty period? Fill in the online form to submit a claim.
WOOD SPLITS
Wood is a natural product and will split. This does not affect its strength. Click on this option to learn more.
TRAMPOLINE ASSEMBLY VIDEOS
Need some help assembling your trampoline? Watch our experts show you how.
CONTACT US
Need a hand, have a question, or just want to leave feedback? Find out how you can contact us.
- Our Story
- Our commitments to safety
- Our ethical manufacturing
- Our sustainable play vision
- Behind our design innovation
- About our wood
- Help Centre
- Our awards
- Our charities
- Our blog
- Life at play
- Build Service
- Contact
- Delivery Information
- Returns and Refunds
- Terms and Conditions
- Privacy & Security
- Klarna FAQ
- Trampoline Assembly Videos
- Our Retailers
Contact Us
If you have not already submitted a support ticket and need assistance, please submit a ticket HERE, and we will get back to you as soon as we can.
To ensure we can assist you as quickly as possible, please avoid submitting multiple tickets, as you will lose your place in our system, and this may result in a longer wait time.
If you have an order or product query please contact us via the contact form. This is the quickest and most efficient way for us to process your query.
It is advisable to check out our Help Centre page first, as this provides links to all necessary information.
| United Kingdom Plum Products Ltd The Cliff, Middle Street Ingham, Lincolnshire LN1 2YQ UNITED KINGDOM +44 344 880 5302 www.plumplay.co.uk |
USA www.plumplay.com |
Hong Kong Plum Products Hong Kong Ltd Unit 705, 7/F, Tower A, New Mandarin Plaza No.14 Science Museum Road Tsim Sha Tsui East, Kowloon HONG KONG +852 2368 2900 |
UK:Plum Products Ltd
The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ, UNITED KINGDOM
Registered in England No. 2285392
Registered Address: Plum Product ltd, The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ
VAT No: GB 494 0929 15
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