Delivery & Returns
Everything you need to know about getting your order or returning it.
Delivery options
Delivery charges
| Location | Service | Order value | Charge |
|---|---|---|---|
| UK Mainland | Small | £0 – £149.99 | £6.95 |
| UK Mainland | Standard | £150 – £799.99 | £14.95 |
| UK Mainland | Large | £800+ | FREE |
| Area 1 Zones A–D | Small | N/A | £15.99 |
| Area 1 Zones A–D | Standard | N/A | Calculated by weight |
| Area 1 Zones A–D | Large | N/A | £199.99 |
| Area 2 Zones F–G | Small | N/A | £24.99 |
| Area 2 Zones F–G | Standard | N/A | Calculated by weight |
| Area 2 Zones F–G | Large | N/A | £249.99 |
Postcode zones
Not sure which area you're in? Find your postcode prefix below.
| Zone | Area | Postcode prefixes |
|---|---|---|
| A |
South Wales & South West
Wales, Cornwall, Isle of Wight
|
HR2–6 LD LL30–78 PL PO30–41 SA32–73 SY14–25 TR
|
| B |
Central Scotland
Lowlands, Glasgow, Edinburgh & surrounds
|
DG EH FK G KA KY ML PA1–PA19 PH TD
|
| C |
Scottish Highlands
Aberdeen, Inverness & far north
|
AB FK19–21 IV KW PA20–38 PH49
|
| D |
Northern Ireland
All BT postcodes
|
BT
|
| Zone | Area | Postcode prefixes |
|---|---|---|
| F |
Scottish Isles & Isle of Man
Outer Hebrides, Orkney, Shetland, Isle of Man
|
HS IM KA27–29 KW15–17 PA16 PA41–80 PH42–44 ZE
|
| G |
Channel Islands
Jersey, Guernsey & Isles of Scilly
|
GY JE TR21–25
|
Third-party products
A small number of products are stocked and delivered directly by specialist suppliers. Separate delivery terms apply.
- Softwood Bark 1m³ (BARK-1)
- Softwood Bark 2m³ (BARK-2)
- Hardwood Bark 1m³ (BARK-3)
- Hardwood Bark 2m³ (BARK-4)
International delivery
We can ship selected products internationally, but we're currently unable to process overseas orders through our website. To get a delivery quote, please contact us.
Returns & cancellations
Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of receiving your goods (excluding made-to-order items).
Raise a support ticket or call us before beginning the process. We'll confirm your cancellation and issue a Returns Authorisation Number (RAN) — no return can be processed without one.
Items must be returned in their original boxes. Unboxed items will be rejected and the cost of any failed collection will be charged to you. We recommend photographing or filming the packaged goods before dispatch.
You can return at your own cost (we recommend a tracked service) or request a collection from us — collection costs vary by size and location and will be deducted from your refund. Collections are an all-day service; we cannot guarantee a specific time.
The Cliff, Middle Street, Ingham
Lincolnshire, LN1 2YQ
We'll inspect the item on return. If the product is damaged, used, or not in its original condition without prior agreement, we may deduct an amount from your refund. Once approved, your refund is processed within 10 working days to your original payment method (allow a further 5 working days to appear on your balance).
Refunds cover the product sale value only — original shipping costs are not refunded.
Other policies
We cannot offer a full refund or exchange unless the item is faulty and within its warranty period. A reason for return is required, and we reserve the right to reject unsatisfactory requests.
We only replace items that arrive damaged or defective. Please raise a support ticket to begin this process.
We're unable to change the delivery address once an order has been placed. If the address is incorrect, the order will need to be cancelled.
If you refuse delivery or miss all attempts, the order is returned to our depot. Re-delivery is available at your cost. Our large item service will not deliver to unoccupied addresses.