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Delivery

Hooray! We’re now offering free next working day delivery on all orders worth £50 or above, to UK mainland addresses (excluding remote areas). *Next day delivery is not guaranteed on complete playgrounds or playhouses as these require booking in prior to delivery.

 

Next day delivery is on orders placed before 12.00, Monday to Friday. Please note that orders placed between midday Friday and midnight Sunday will be fulfilled on the following Tuesday.

 

For a full breakdown of our delivery charges, take a look below:

 

Location Criteria Charge
All UK addresses < £10 £3.95
   
UK Mainland £10 - £49.99 £4.95
UK Mainland £50 + FREE
   
Remote Area 1 £10 - £149.99 £7.95
Remote Area 1 £150 - £699.99 £19.95
Remote Area 1 £700 + £99.95
   
Remote Area 2 £10 - £99.99 £9.95
Remote Area 2 £100 - £149.99 £49.95
Remote Area 2 £150 - £699.99 £99.95
Remote Area 2 £700 + £199.95

Remote Area 1

Scottish Highlands - IV, PA20-PA78, PH17-PH50, KA27-KA28

Scilly Isles - TR21 to TR25

Isle of Wight - PO30 to PO41


Remote Area 2

Northern Ireland - BT

Isle of Man - IM

Channel Islands - GY and JE 

Outer Hebrides - HS

Kirkwall - KW

Shetland Islands - ZE

 

How long will my delivery take?

We aim to deliver most item within 2 working days, next day if you place your order before midday.

Tracking information can be provided for most items; this will be sent to you by email along with your order confirmation.

Unfortunately we are unable to provide tracking information for orders sent by Royal Mail.

 

Do you deliver abroad?

We are able to ship selected products abroad, but we would usually expect you to cover the costs of delivery.

Unfortunately we are currently unable to ship products overseas when purchased via our website. To obtain a delivery quote, please contact us.

  

How will my item be delivered?

Smaller items will be delivered by Parcelforce. If you are not in, you will be carded for collection at your local post office.

Our larger items are delivered by courier. Most of our larger toys will require a specific date for delivery. Our couriers will contact you in advance to arrange the delivery; please ensure that you are able to receive the delivery on that day.

A small number of our spare parts are sent by Royal Mail. Unfortunately we are unable to provide tracking details for these items.

 

What should I look out for?

Many of our larger items are delivered in several parts, this is because of the sizes and weights of the products.

Your order may include parts such as:

 

Wood packs: These are the packs that make up the wooden parts to your toy. They are constructed and packaged very carefully so that no parts should fall out.

 

Hardware box: The hardware box contains the nuts, bolts and screws necessary to build your toy. It may also contain accessories such as swing seats and climbing ropes. On most items the hardware box also contains the all-important assembly instructions!

On some of our smaller play centres the hardware may be contained inside the wood pack.

 

Slide: If your toy has one, this will arrive as a separate component.

Where your item is expected to be delivered in parts, we will let you know on your delivery tracking exactly what to look out for. We don’t currently allow our couriers to make part deliveries, so all parts of your toy should be delivered at the same time.

 

There is a problem with my delivery. What should I do?

If you believe that something is missing or damaged from your delivery, please contact us as soon as possible.